Difficult Conversations : How to Discuss What Matters Most

Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving

Details

Author(s)
Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
Format
Paperback | 315 pages
Dimensions
127 x 196 x 18mm | 249g
Publication date
25 Jul 2011
Publisher
Penguin Putnam Inc
Imprint
Penguin USA
Publication City/Country
New York, NY, United States
Language
English
Edition statement
Anniversary, Updated
Illustrations note
Illustrations, black and white
ISBN10
0143118447
ISBN13
9780143118442
Bestsellers rank
6,863